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IT Support

Service Support is one of two disciplines comprising ITIL Service Management. It encompasses the support processes necessary to ensure service quality.

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Training and consulting from Mascot to Prince assess your company's progress in achieving ITILŪ proficiency to support your ITILŪ implementation

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Mascot to Prince has been created in recognition of organizations' growing dependency on IT and embodies best practices for IT Service Management Training.

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ITIL Foundation

Master ITIL Foundation and get certified with our courses! ITIL foundation training will give you the confidence you need in passing your ITIL foundation exam

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ITIL Intermediate Capability

ITILŪ Intermediate Level (Capability Stream). ITIL Intermediate level has a modular structure with each module holding a different focus

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ITIL Intermediate Lifecycle

ITIL Service and Lifecycle Capability Streams. In the ITIL Intermediate level, there are two routes to achieving a new ITIL Expert in IT Service Management

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Managing Across Life Cycle

This certificate concentrates on the management side of ITIL, from the perspective of planning, implementation, strategic change and risk management

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